Visitor information

Our visitation policy allows us to provide a safe environment, high-quality care, and positive experiences when and where our patients need us.

• Children under the age of 16 must be accompanied by an adult at all times.
• Visitors showing signs or symptoms of infection or illness should not visit. Symptoms of illness could include cough, fever, runny nose, rash, vomiting, diarrhea, or sore throat.
• The information desk may be reached by dialing ext. 54704 within the hospital, or outside the hospital by calling 512-504-5000 ext. 54704. The desk is located on the first floor at the main entrance. It is staffed Monday through Friday, 8 a.m.-5 p.m., volunteers can assist with questions about our services and directions around the hospital.
• Smoke-Free Campus - Ascension Seton Hays is a smoke-free campus, extending to not just the inside of the hospital but all surrounding, adjacent grounds and parking areas at this site.