Nondiscrimination & Accessibility Notice

Ascension caregivers provide compassionate, personalized care for all, especially those who need it most. We treat our patients through person-centered care that respects, includes, connects and engages every patient we serve. So what does that commitment really mean?

  • We take time to listen to our patients and provide care that is personal and specific to their mind, body, spiritual and emotional health needs.
  • We treat our patients with respect and compassion, and communicate with them in a way they can understand.
  • We establish compassionate, enduring connections with our patients and their families.
  • We engage our patients in collaborative decision making and communicate their health options in an open and transparent way.
  • We focus on helping our patients live the best quality of life possible, which includes understanding their wishes and respecting their human dignity – a core of Catholic healthcare.

Discrimination is Against the Law

Ascension complies with applicable Federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment”

Ascension does not exclude people or treat them differently because of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap, ethnicity, culture, language, physical or mental disability, socioeconomic status, gender identity or expression or source of payment.

Ascension provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats)

Ascension provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages

If you need these services, contact the nursing office at 667-234-2900 between 6:30 a.m. – 12:00 a.m. Between the hours of 12:00 a.m. – 6:30 a.m., please contact the nursing supervisor at 667-234-2814.

If you believe that Ascension has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Patient Relations or contact our coordinator at:

Patient Relations Coordinator

900 Caton Avenue
Baltimore, MD 21229
T: 667-234-2146
F: 667-234-3518
Email: Patient.Relations@stagnes.org

 

You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations at the facility is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available  online  at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services

200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

1-800-368-1019, 800-537-7697 (TDD)

 

Complaint forms are available at:

http://www.hhs.gov/ocr/office/file/index.html

 

Albanian / Shqip
KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1-667-234-2146 (TTY: 1-410-368-2001)

Arabic / ةيبرعلا

كل رفاوتت ة وغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم
مكبلاو مصلا فتا مقر مقرب لصتا .ناجملاب:
1-667-234-2146 (TTY: 1-410-368-2001)

Chinese / 繁體中文
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。
請致電 1-667-234-2146 (TTY: 1-410-368-2001)

English
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-667-234-2146 (TTY: 1-410-368-2001).

French / Français
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-667-234-2146 (TTY: 1-410-368-2001)

French Creole / Kreyòl ayisyen
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki
disponib gratis pou ou. Rele 1-667-234-2146 (TTY: 1-410-368-2001)

Greek / ελληνικά
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται
υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν.
Καλέστε 1-667-234-2146 (TTY: 1-410-368-2001)

Hindi / हिंदी
यान द:यद आप हदी बोलते ह तो आपके िलए मु त म भाषा सहायता सेवाएं उपल ध
ह। 1-667-234-2146 (TTY: 1-410-368-2001)

Italian / Italiano
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-667-234-2146 (TTY: 1-410-368-2001)

Korean / 한국어
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이
용하실 수 있습니다. 1-667-234-2146 (TTY: 1-410-368-2001)

Polish / Polski
UAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej
pomocy językowej. Zadzwoń pod numer 1-667-234-2146 (TTY: 1-410-368-2001)

Portuguese / Português
ATENÇÃO: Se fala português, encontram-se disponíveis
serviços linguísticos, grátis. Ligue para 1-667-234-2146 (TTY: 1-410-368-2001)

Russian / Pусский
ВНИМАНИЕ: Если вы говорите на русском языке, то вам
доступны бесплатные услуги перевода. Звоните
1-667-234-2146 (TTY: 1-410-368-2001)

Spanish / Español
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-667-234-2146 (TTY: 1-410-368-2001)

Tagalog / Filipino
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang
gumamit ng mga serbisyo ng tulong sa wika nang walang
bayad. Tumawag sa 1-667-234-2146 (TTY: 1-410-368-2001)

Vietnamese / Tiếng Việt
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn
phí dành cho bạn. Gọi số 1-667-234-2146 (TTY: 1-410-368-2001)